Frequently Asked Questions (FAQ)
Is Dream99 Licensed in India?
Yes, Dream99 operates with a valid license and is an authorized online gaming platform in India.
When Was Dream99 Founded?
Dream 99 was established in 2015.
What is the Welcome Bonus at Dream99?
New users can enjoy an attractive welcome bonus. Full details are available on our website.
How to Deposit at Dream99?
Depositing funds is straightforward. Go to the deposit section, select your payment method, enter the amount, and complete the transaction.
Registration Process
What are the steps to register at Dream99?
Visit our official website or download the mobile app, click on ‘Sign-Up’ or ‘Register’, fill out the registration form, agree to the Terms of Service, and complete the registration. Then, log in to your new account.
What are the requirements for registering at Dream99?
You must be at least 18 years old, create only one account, and provide accurate personal information. False or outdated information is prohibited.
Bonuses and Promotions
How does the first top-up bonus work at Dream99?
After your first deposit, you’ll receive a bonus based on the deposited amount, ranging from 100 to 100,000 INR.
What is the Recommendation Code and how do I use it?
The Recommendation Code is required for registration. Use the official code 65852537 during the sign-up process.
Legal and Account Issues
Is it legal to create an account on Dream99?
Yes, creating an account is legal as Dream 99 is an official representative of gambling in India.
Can I create multiple accounts?
No, you are allowed to create only one personal account. Multiple accounts can lead to the deletion of your profile.
Why can’t I register?
Registration issues may be due to regional restrictions. Contact our 24/7 support team for assistance.
Technical Support and Troubleshooting
How do I start the password reset process at Dream99?
Visit the Dream99 website, log in to your account, and contact customer service via live chat for password reset help.
Is the Dream99 game available for PC?
Yes, it is available for PC users with enhanced graphics and a user-friendly interface.
What should I do if I face issues while playing Dream 99 on my PC?
Check the FAQ section, seek advice in community forums, or contact customer service for support.
What are the most common technical issues faced by Dream99 players?
Common issues include app crashes, slow website loading, and errors during financial transactions.
How can I solve login problems with my Dream99 account?
Update your account information, use a reliable password manager, and contact customer support if you still can’t log in.
What are the best practices for ensuring security while playing Dream99?
Use secure internet connections, change passwords regularly, avoid public Wi-Fi for transactions, and manage your privacy settings.
Responsible Gaming
What steps can I take to play Dream 99 responsibly?
Set a budget for your gaming activities in terms of time and money, and stick to it to ensure a fun and stress-free experience.
Customer Support and Communication
How quickly does Dream99 respond to customer emails?
We aim to respond to all emails within 24 hours, often sooner, depending on the current volume of inquiries.
What are the ways to contact Dream99 Customer Support?
- Email: Expect a response within 24 hours.
- Live Chat: Available 24/7 on our website for immediate assistance.
Is Dream 99’s Telegram support available after business hours?
No, Telegram support is only available during business hours. However, email and live chat services are available 24/7.
Is the live chat feature always available?
Yes, our live chat support is accessible 24/7 on our website.
Can I contact support through the Dream99 mobile app?
Yes, the Support team can be reached via the mobile app, which includes a “Contact Us” section with a contact form, FAQs, tutorials, and live chat.
What language should I use to communicate with the Dream99 support team?
Our customer service is primarily provided in English.
Will Dream 99 support answer questions about game rules or playing terms?
Absolutely! We’re here to provide detailed responses to any queries about game rules, technical issues, or betting terms.
Recharge Issues
What should I do if I can’t recharge?
If you’re unable to recharge, try using a different payment channel or bank. Ensure your account has sufficient funds for the transaction.
What if my recharge doesn’t show up in my account?
If the money doesn’t appear in your game account within 5 minutes, contact our live chat support and provide the payment receipt for assistance.
Withdrawal Issues
What happens if I enter the wrong bank details for withdrawal?
An error message indicating wrong bank details means there is an issue with the money transfer to your bank. Contact our live chat support with the correct bank details to resolve the issue and attempt the withdrawal again.
What should I do if the withdrawal is successful but the money hasn’t been received in my bank?
If you don’t receive the funds within 3 days after a successful withdrawal, please contact our live chat support with a PDF of your bank statement and a video showing the bank statement. Our team will verify the withdrawal to prevent any fraudulent activity.
What if my withdrawal fails?
In case of a failed withdrawal, provide your game ID and phone number to our live chat support so they can check for any issues with the bank or your game account.
What should I do if my withdrawal is taking too long?
Ensure there are no issues with your bank. If everything is in order, contact our live chat support to ensure there are no problems with your game account.