Refund and Cancellation Policy for Dream99
At Dream99, we are committed to providing a top-notch gaming experience with offerings such as the Wingo Color Game, which emphasizes fairness and excitement. This Refund and Cancellation Policy covers all products and services available through our website, ensuring our dedication to customer satisfaction is maintained.
Our Commitment
Dream99 operates with the utmost integrity and transparency. We recognize that technical issues or misunderstandings may occasionally arise. This policy is designed to address such rare situations, providing reassurance to our gaming community.
Refund Eligibility
A refund may be granted under the following conditions:
Game Disruption:
If a game, such as the Wingo Color Prediction Game, is disrupted due to a system error on our platform, we will thoroughly investigate the issue. If the interruption affects the game outcome, players will receive a full refund of their stake for the affected game.
Accidental Overcharges:
In cases of overcharging due to a system or human error, such as a duplicated transaction, we will promptly refund the excess charges once the error is verified.
Misconduct:
If misconduct by any Dream99 representative or system results in an unfair loss or disadvantage to a player, we will investigate the matter and, if appropriate, issue a refund.
Requesting a Refund
To initiate a refund, customers must:
- Contact our customer support within 72 hours of the incident, providing details and any relevant evidence.
- Provide accurate account information for verification purposes.
- Allow up to 7 working days for the investigation and processing of the refund.
Refunds will be credited back to the original method of payment unless otherwise agreed upon.
Cancellation Policy
The cancellation process includes:
Prior to Game Start:
Cancellations of stakes or entries can be made before the game begins. Once the game has started, cancellations are not allowed under any circumstances.
Subscription Services:
Members subscribed to recurring services can cancel anytime before the next scheduled payment. The service will remain active until the end of the paid period.
Involuntary Cancellations:
Dream99 reserves the right to cancel any participation if found to be in breach of our terms and conditions, including fraudulent activities or collusion.
Non-Refundable Circumstances
Refunds are not available for:
- Losses incurred from participating in our games. Betting involves a level of risk that each player must accept.
- Change of mind after placing a bet.
- Claims made after the 72-hour window following the transaction.
Finalizing a Refund or Cancellation
All decisions regarding refunds and cancellations made by Dream99 are final. We strive to maintain a fair and balanced approach, ensuring all parties are satisfied with the resolution of any disputes.
Legal Compliance
Dream99 strictly adheres to regulatory guidelines. Our policies are designed to ensure a safe and lawful environment for all our users.
Contacting Support
For further assistance or to discuss a potential refund or cancellation, our customer support team can be contacted via:
Live Chat: Accessible through our website
Dream99 is dedicated to providing a pleasurable and trustworthy gaming environment. Through our comprehensive policy framework, including this Refund and Cancellation Policy, we aim to ensure your gaming experience, especially with popular offerings like the Wingo Color Game, is always enjoyable and fair.